Shipping policy

Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer $18 flat rate shipping within Canada on purchases under $350.

Free shipping within Canada on orders over $350.

We are not responsible for lost and stolen goods.

 

In-store pickup

You can skip the shipping fees with free local pickup at 3357 Yonge Street, Toronto.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are Tuesday-Friday 11 am-5 pm and Saturday 10 am-4 pm. Please have your order confirmation email with you when you come.

 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at paoladi@rogers.com with your name and order number, and we will look into it for you.

 

 

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition.

We will exchange or offer store credit for the full order amount, minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at paoladi@rogers.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at paoladi@rogers.com